HCF Privacy Policy

Higher Counthill Farm otherwise known as HCF Privacy Policy This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:
  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities
What data do we collect?

HCF collects the following data:.

  • Personal identification information (Name, email address, phone number, date of birth etc.)
  • Horse medical information
  • Insurance information
  • Credit or Debit card details
How do we collect your data?

You directly provide HCF with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services via the HCF mobile app or website.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser's cookies.
  • Downloading and installing the HCF mobile app
  • Registering personal details via the HCF mobile app and or HCF website.
  • HCF may also receive your data indirectly from the following sources: • Email marketing, electronic newsletter,

How will we use your data?

HCF collects your data so that we can:

  • Process your order, manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Advertise future products and services.
  • When HCF processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

HCF collects your data so that we can:

HCF securely stores your data on secure servers. We take our security very seriously and have taken measures to ensure maximum security is in place. From using valid SSL certification and using industry standard payment encryption via WorldPay.

HCF will keep your payment information and any digital recordings secure for as long as you are a registered user. Once this time period has expired, we will delete your data by secure industry standard methods.

Marketing

What are your data protection rights?

HCF would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request HCF for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that HCF correct any information you believe is inaccurate. You also have the right to request HCF to complete information you believe is incomplete.

The right to erasure - You have the right to request that HCF erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that HCF restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to HCF's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that HCF transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email : info@highercounthillfarm.co.uk Or write to us: Higher Counthill Farm, Oldham, OL4 2PZ

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org .

HCF uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Google Analytics so that we can improve our products and services
What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality - HCF uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising - HCF uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

HCF sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The HCF website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

HCF keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

How to contact us

If you have any questions about HCF's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@highercounthillfarm.co.uk

Or write to us at: Higher Counthill Farm, Oldham, OL4 2PZ

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that HCF has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.